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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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William

June 24, 2026

5  out of  5
rating by William
"State Farm in every way is literally the best insurance company out there . There is no better service . And no better company to take care of you from. Your home , vehicle insurance . Or anything you need. . Now on a scale of 0 -10 being the highest . I give State Farm a 12 on service of any kind . I say that because , I am a collision tech of 47 years . I work for one of the top collision Shops in the United States . And State Farm is the number one company by far to repair your vehicle properly . State Farm cares in every way and I promise you they do not cut corners . It is customer first with State Farm . I can promise you that . And that is why I am with State Farm . They make you feel like your family . I can truly thank State Farm . William white"
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Jason Stroisch

June 3, 2026

5  out of  5
rating by Jason Stroisch
"I have a 16 year who just started driving. Went to have her added to my Country Financial insurance policy and was shocked by the price, so I started shopping. I spoke with Crystal at Jay Maitland State Farm, she was patient, thorough and quick to provide competitive quotes on my vehicles and home. Come to find out, Country Financial was completely taking advantage of a long-time customer. If you have them, you should shop your rates. The savings provided was eye-opening! Highly recommend reaching out to this group."
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Angela Wendel

May 21, 2026

5  out of  5
rating by Angela Wendel
"Crystal really took care of me in a pinch! I needed to get insurance quick for our three vehicles and she had me taken care of within an hour. She is efficient and sent me all the information I needed To make an informed decision and ensure I received all the discounts possible. Thank you so much, Crystal, I appreciate you!"
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Carly Zook

May 12, 2026

5  out of  5
rating by Carly Zook
"I’ve had home and auto insurance with Jay for years, for multiple cars and houses. I’ve always had a great experience with my coverage and contacting Jay and his team when needed. Highly recommend!"
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Jessica “Jess” F

March 31, 2026

5  out of  5
rating by Jessica “Jess” F
"Jay and his crew are great! I have home, commercial insurance, life and auto policies with them. When I need assistance with anything they are always quick to help."
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Rochelle Younge

March 17, 2026

5  out of  5
rating by Rochelle Younge
"Crystal and Alexa helped me in finding a reasonable contractor to help me with my roof . Thank you for reaching out to the contractor for me Alexa."
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Gregory Mammel

March 11, 2026

5  out of  5
rating by Gregory Mammel
"Jessica was amazing to deal with. She found me an auto policy and a renters policy for the same price as I was paying for my auto policy at Progressive."
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Julie Bergtholdt

March 9, 2026

5  out of  5
rating by Julie Bergtholdt
"Everyone in the office is amazing. I email and call the office about different questions and everyone is happy to help. We have been with this office for over 20 years."
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Jessica Mues

March 9, 2026

5  out of  5
rating by Jessica Mues
"Always kind and friendly. The office staff are always willing to problem solve and offer advice. Very much appreciated!"
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Dennis Mikulus

February 25, 2026

5  out of  5
rating by Dennis Mikulus
"I took my mom up to get a quote on her auto and home insurance. Crystal was pleasant and very helpful and they saved us about $1000 a year in premiums over her old insurance, cutting the auto premiums in half plus saving about 10% on home premiums. I won't say who the old carrier was but I'll just say that they sure caused a lot of "mayhem" for us by ratcheting up mom's auto rates year after year and also they had dug their heels in refusing to cover replacing our roof that had some moderate hail damage, the adjuster even getting into shouting matches with the roofing contractor who had inspected it for us. I had already myself been a customer of Jay's office for over 30 years and I have always been satisfied with their service."
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Shane Tolbert

February 18, 2026

5  out of  5
rating by Shane Tolbert
"We love Jay and his team! We've had them for years bc they treat us like family and they are there when we need them for our insurance claims always.😁"
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Alex Shaw

February 17, 2026

5  out of  5
rating by Alex Shaw
"Alexis B. with State Farm has been excellent with all of the help she has provided us. Everything from car insurance, home owners insurance, and most recently coverage for our new home build. I cannot stress enough how professional the people at Jay Maitland's State Farm branch are. Highly recommend!"
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Sam Bittner

January 28, 2026

5  out of  5
rating by Sam Bittner
"I’ve been with State Farm for 5 years and have had a pleasant experience. Alexis is amazing to work with and always speedy with her responses."
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louis wilson

January 27, 2026

5  out of  5
rating by louis wilson
"Great customer service not one time but every time I call professional problem solving in real-time if not emails or texts saying task is done..thanks to all involved"
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Bryan Nolan

January 23, 2026

5  out of  5
rating by Bryan Nolan
"Alexis was amazing to work with. She made switching insurances super easy !"
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Crystal Chandler

January 14, 2026

5  out of  5
rating by Crystal Chandler
"The best staff EVER! Dream team!!!"
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Krista Sharpe

January 13, 2026

5  out of  5
rating by Krista Sharpe
"Great people to work with!! I have been more than satisfied with both my insurance policies through them. Customers service is great and both Jay and Jessica always get back with me, usually within 24 hours. They are very responsive and a pleasure to do business with!"
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Shelby Buerger

January 7, 2026

5  out of  5
rating by Shelby Buerger
"So happy we got ahold of them! They helped lower our auto rates by half and have helped us so much! Recommend highly"
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Perry Hirtz

January 5, 2026

5  out of  5
rating by Perry Hirtz
"The staff are always friendly and helpful as well as very responsive on follow-up actions and communication."
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Jane Hatcher

November 24, 2025

5  out of  5
rating by Jane Hatcher
"Very friendly and professional staff! Rates are great!"
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Elizabeth hixson

November 12, 2025

5  out of  5
rating by Elizabeth hixson
"Jay and his team are the best. They get back to youbl right away and are so helpful. I will never take my insurance anywhere else."
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Lindsay Feeley

November 7, 2025

5  out of  5
rating by Lindsay Feeley
"I love the efficiency of this office, always extra friendly and helpful. Also they offer the best prices."
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Brent B

October 22, 2025

5  out of  5
rating by Brent B
"Anytime I reach out to this agent / start farm branch I always get a quick response with answers that are clear and confident. Fair prices too!"
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Kyle Fogg

October 15, 2025

5  out of  5
rating by Kyle Fogg
"Crystal and Alexis are great! They've always been friendly and knowledgeable with my many questions over the years. We have homeowners insurance and vehicle insurance and it's always been very easy to deal with."
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Kathy Scheer

October 6, 2025

5  out of  5
rating by Kathy Scheer
"Very kind and helpful. Took care of all my needs."